Contact Us


How to contact our order line & Customer Service Team
We're open 6 days a week (Monday to Saturday, including Bank Holidays) from 8.30am to 5pm.

WHERE'S MY ORDER?

FAQ'S

MY
ACCOUNT

GROWING
GUIDES

WHERE'S MY ORDER?

FAQ'S

MY
ACCOUNT

GROWING
GUIDES

We can place orders for you, offer gardening advice and support you with any queries on orders you've already placed with us.

Automated emails will be sent to confirm orders received and to let you know plant and product despatch dates.

If you have outstanding items, these may be despatched separately to make sure they all arrive in perfect condition therefore, your order may arrive in multiple deliveries. Click on ‘My Account’ above to see any remaining items from your order yet to be delivered•  

If you’re missing pre-ordered items, please be aware we only send plants out at the optimum growing time for that species, this is when weather conditions are suitable and the plants are at the right size. This is indicated on the website at the time of placing your order and we’ll update you if anything changes.

Call: 01480 774555 (your standard network charges apply).

Email: Please complete the form below quoting your order number. A member of our Customer Service team will respond to you within 4 days of contacting us. If completing the form after 5pm on a Saturday or on a Sunday please allow an extra day, Thank you